We, Thomas Cook Retail Limited, trading as Thomas Cook Hotels, agree to sell rooms at overseas hotels or other establishments, which are featured on this website/view data as being bookable on an accommodation-only basis.

Please read the following terms and conditions carefully as they, along with the other information shown on this website/viewdata, set out the terms and conditions of your contract with Thomas Cook Retail Ltd. In purchasing rooms or other accommodation ("Accommodation") from us you agree to be bound by these terms and conditions which show your and our commitments as part of the booking agreement.

Website/ view data information and prices
We publish on-line information many months in advance of the dates on which the Accommodation is to be used. As far as we know, it is correct at the time of going live. However, things may change, and, therefore, after the website/view data has been loaded, we check regularly to see if we need to update or correct any information. We are, of course, dependent upon the Accommodation providers for the correct original information and correct updated information. If there are any significant information changes or we find any mistakes, we will put details on our computer reservation system so you will receive the latest information when you make a booking. We will do our best to let you know about any significant changes before you travel.
Whilst every effort is made to ensure the accuracy of all information and prices displayed on our viewdata system and web site, regrettably errors may occasionally occur. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price or to cancel and receive a full refund of any money you have already paid.

Our Obligation
Thomas Cook Hotels does not own or control those who provide the featured Accommodation. The Accommodation is supplied by independent contractors who are responsible for its safety, compliance with description and general suitability for use. Our obligation is to make arrangements with independent contractors for the provision by them of the Accommodation, and to take reasonable care that the independent contractors are normally competent providers of Accommodation of the type which they are providing.

Booking Accommodation
Before you make a booking, please discuss the choice of Accommodation with your Travel Agent and, if necessary, with our reservations staff, to make sure it will be suitable for you and the people you are travelling with. The lead customer must be over 18 years old or over and is responsible for payment of the accommodation price, including any amendments made to the booking and subsequent cancellation or amendment charges that may apply. He or she must also agree to relay accurately and fully to the remainder of the party all information which we provide about the booking and also all information within his or her knowledge about the booking and should sign a booking form to confirm that all the other members of their party, including any that may be added at a later date, agree to be bound by these terms and conditions, and by all other information contained on the system or, where applicable, our website.
At time of booking, a deposit of £25 per person will be required, or the full payment, whichever is less. If you book insurance via Thomas Cook Hotels, the premium for this must be paid in full at the time of booking.
The balance of the Accommodation cost is payable 8 weeks before departure. In all cases, the full price must be paid at time of booking if the booking is made 8 weeks or less before travel. We may cancel a booking if we do not receive payment on time. If we do this, we will keep the deposit amount as all or part of the cancellation charge due (see cancellation charges below).
If you have a special request for anything that is not automatically part of your Accommodation, please check when you book your Accommodation and we will pass this information on to the Accommodation providers we work with. Our note of your request on your invoice confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your invoice and we also confirm the request separately in writing. We must emphasise that verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. specific room location.
You must be aged 18 or over on your departure date if you want to travel without an adult accompanying you. If you are aged 16 or 17 on your departure date, we will only allow you to travel without an adult, if your parent or legal guardian has signed a booking form in front of your travel agent, at the time of booking. We may ask for photocopies of passports for 16-17-year-olds showing names and signatures. We will not accept written permission from a parent or legal guardian unless we can check the signature. If you are aged under 16 on your departure date, you must be accompanied by an adult aged 18 or over.
Once the Accommodation has been booked, we will issue a confirmation invoice setting out the Accommodation details and price. No contract will exist until we issue our invoice. Please check the details on our invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our reservations staff immediately.
Please ensure that you check the Accommodation booking details carefully to ensure that the Accommodation check-in coincides with the dates of any other bookings you may have made (e.g. flights). We cannot be held responsible for any costs incurred as a result of your failure to do this.

Disabled travellers
The majority of overseas hotels are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users.
It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation and resorts, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note: if special arrangements need to be made for you an extra charge may have to be levied. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday enjoyment and this means we will not compensate you. For customers who require support or advice prior to booking, please contact the Special Needs Team on 0870 010 1689.

Transfers/ Other Arrangements
The only other travel arrangement which Thomas Cook Hotels can arrange for you is, in certain destinations only, a transfer between your Accommodation and arrival airport, or Car Hire. Our website/viewdata details the destinations where this is possible, and the cost to be paid to us. It is purely a matter for you whether or not you book a transfer or car hire. It is priced separately to the Accommodation. Please note that if you book a transfer or car hire whether at the same time as booking Accommodation or later this will not create a package.
If you book a transfer or car hire, please note that we act only as a booking agent between you and the supplier. Our obligation is limited to the remission of booking details; all obligation and liability in connection with the provision of the transfer or car hire is with the supplier and we have no liability whatsoever.
Since you can only book Accommodation and, for certain destinations only, transfers or car hire with us it is your responsibility to make any other arrangements which you wish or need, including transport. Please note that it is not possible to use any other services that would normally be included in a package holiday arrangement with your Thomas Cook Hotels booking, such as, but not limited to, the services of a representative or use of children's clubs. If you do book any other arrangements separately to coincide with your Thomas Cook Hotels booking and these arrangements are changed or altered, that is not something which will entitle you to change or cancel the Accommodation and/or transfer/car hire booking with us without payment by you of the applicable alteration or cancellation charges as detailed in these conditions.

Insurance
You must take out insurance suitable for your needs before you travel. We cannot be held responsible for any costs you incur as a result of failing to do so. We recommend the insurance we offer as it provides cover which meets most people's needs. If you purchase our insurance, please ensure that you check the policy when it is received and take it with you on holiday.

Health precautions & Travel Advice
Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include; www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org.uk your General Practitioner or a specialist clinic.
Whilst many Western European and North American destinations currently have no compulsory inoculation requirements, advice about destinations can change. Customers travelling to worldwide destinations are recommended to seek advice from the sources mentioned above and, where recommended, obtain vaccinations or tablets for protection against, for example: Malaria, Hepatitis A, Polio,Typhoid and Dengue Fever. In some cases, treatments for Malaria should begin well in advance of travel.
If you are visiting an European Union (EU) country you should obtain a European Health Insurance Card (EHIC) and take it with you when you travel. The EHIC can be obtained free of charge by completing an application form available from main Post Offices and from www.dh.gov.uk/travellers. Please note, the EHIC is in addition to Travel Insurance, not instead of it.
The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC2 (ceefax) page 470 onwards or call 0845 850 2829 or visit the FCO website: www.fco.gov.uk/. Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls charged at 50p/minute).

Circumstances Beyond Our Control
Except where we say differently elsewhere in these conditions, we have no liability to pay any compensation, reimburse expenses, or cover losses of any amount, or otherwise accept responsibility, if we have to change the Accommodation booked, or we or the Accommodation provider cannot supply the arrangements as we or they had agreed, or you suffer any loss or damage of any description, as a result of circumstances beyond our control.
When we refer to circumstances beyond our control, we mean any event, which we or the Accommodation provider, could not foresee or avoid even after taking all reasonable care. Such circumstances will usually include war, terrorist activity, civil unrest, industrial dispute, and bad weather (actual or threatened) and significant building work ongoing outside the Accommodation, which is not known to us in advance of the date on which you book the Accommodation.

Changes Made By Us Before Travel
From time to time we may have to change details of the Accommodation you have booked. If any change will have a significant effect on your Accommodation, we will tell you, or your travel agent, about it before you go, if there is time. Changes we will tell you about include:

• Significant change of your destination
• If we downgrade your accommodation by one full 'sun' rating or,
• If the swimming pool will not be available for an extended period during your Holiday and no alternative pool is available either at the property or nearby.

If you do not want to accept a significant change, which we will tell you about before you go, we will, if we are able to do so, offer you alternative Accommodation of equivalent or closely similar standard and price at no extra cost, or less expensive Accommodation, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another Accommodation from us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your Accommodation and receive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
If we have to tell you about a significant change before you travel,
Unless the change is as a result of circumstances listed in the paragraph below headed 'Circumstances Beyond our Control', we will pay you compensation as shown in the table below. If you accept the significant change or amend to a different Accommodation offered for sale by us you will receive compensation as per Option 1 in the table below. If you reject the significant change and cancel your booking you will receive compensation as per Option 2. The amounts in the table are by way of guideline only and may in appropriate circumstances be increased.

Period of notice we give you or your travel agent before departure	Compensation for each full fare paying passenger
	Option 1	Option 2
57+ days	£0	£0
56-43 days	£10	£5
42-29 days	£20	£10
28-15 days	£30	£15
14-0 days	£40	£25

Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). There are no compensation payments payable to those travelling on 'free child places', 'free group places' or infants.

Accommodation Descriptions
Sometimes facilities described in any descriptions of accommodation that we provide will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. If possible, we will tell you about the withdrawal of any significant facility as soon as possible. Some activities or facilities, water-sports for example, may not be available in low season. Beach activities such as water-skiing and paragliding are normally managed by independent local operators and we have no control over their availability or prices. There may be a charge for some facilities, for example, TVs, safety deposit boxes, sunloungers, parasols, tennis courts, pool tables and air-conditioning.
In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. The transfer times we may quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.

Thomas Cook Brochures
Thomas Cook Hotels provide a range of accommodation choices. Accommodation may already be advertised in other Thomas Cook Group brochures (such as Sunset or JMC or Thomas Cook) but accommodation is not guaranteed to be featured in any brochure. Representations of properties made in Thomas Cook Group brochures will not apply to your Thomas Cook Hotels booking unless you are specifically advised by us which brochure description applies when you book. In any event, special offers and options, highlights or features described in brochures will not be available when booking a Thomas Cook Hotel (see also 'Other Travel Arrangements') and you may be asked to pay for certain facilities locally.

Your Responsibility
We want all our customers to have an enjoyable stay at their chosen accommodation. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset other customers, our suppliers or our own staff, or put them in danger, or damage property, we may end your stay. This could mean you are prevented from using your accommodation. If this happens we will not pay compensation, make any refund, or reimburse any expenses you suffer as a result.
In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around swimming pools due to your inappropriate, or irresponsible behaviour, or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.
We expect that you will enjoy your accommodation. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.
You will be liable to reimburse us and/or the accommodation owners for the full cost of any damage which you cause to the accommodation or to any of the furniture, implements or other materials contained in it and it is your duty to report any breakages, defects or damage to an appropriate person immediately.

Our Liability
We have no liability to you for any dissatisfaction, loss of enjoyment, loss, injury or damage which results from your use of the Accommodation unless we have negligently failed to select a normally competent provider of the relevant Accommodation. Further, we have no liability to you in any event for any consequential loss which you may suffer in relation to any arrangements which you book other than the Accommodation.
Please note, in the unlikely event of our collapse/insolvency, any money you have paid is not protected by a scheme of financial protection. If this is important to you, we recommend you obtain suitable travel insurance.

Accommodation provider's conditions
The Accommodation providers have their own booking conditions, and you will be bound by these so far as the relevant Accommodation provider is concerned. Some of the Accommodation providers' conditions may limit or exclude liability on the part of the relevant Accommodation provider, and, by virtue of their application to your contract, may also limit or exclude our liability to you, and they are often subject to international conventions. Where relevant, copies of such conditions will be available for inspection at our offices, or at the office of the relevant Accommodation provider.

Accommodation Availability
Accommodation is usually reserved from 12 noon (4 p.m. in some areas). However, at some larger hotels delays may occur at check-in whilst rooms are being prepared. Rooms normally need to be vacated at the internationally recognised time of 12 noon on day of departure, but this can vary and at some hotels a 10 a.m. vacating time is operated. Hotels sometimes allow rooms to be kept on after vacating time, but they are entitled to make a charge for this, and it is not normally possible to do this with apartments.

Changes to a booking made by you
Changes to booking details will be accepted subject to the following Thomas Cook Hotels charges:

Name changes:	Up to 8 days prior to arrival date = £10 for each name change. 7 days or less prior to arrival date = £20 per name change.
Changes of accommodation:	Changes of accommodation will be permitted at a charge of £15 per accommodation change, per booking (subject to availability).
Changes to arrival or departure date:	Changes of arrival or departure date will be permitted at a charge of £15 per accommodation change, per booking (subject to availability).
Reduction in number of persons in party:	If the number of persons in your party is reduced, an amendment charge of £15 per person will be payable for each person who has been taken off the booking. The accommodation charges will be re-calculated. Please note that reductions in the number of persons in a booking party may result in accommodation under-occupancy supplements and higher per person price.

In addition to these charges, the Accommodation provider may make additional charges. These will be notified at the time we are instructed to make the change to the booking. Also, if the changed arrangements are more expensive than those on the original booking you must pay the price difference.
If you wish to make any further changes, other than those listed above, if the changed arrangements are more expensive than those on the original booking you must pay the price difference, plus a £15 administration fee per change, per booking. Any of the above changes made within 48 hours of intended arrival date may incur full cancellation charges.

Booking cancellations made by you
In order to cover the Accommodation providers expected losses where Accommodation reservations are cancelled, there is a set scale of charges which apply if a booking is cancelled. You must give notice to cancel in writing and the charges shown below apply from the date we receive the notice at our offices. If any person cancels and that person's place is not filled, you may have to pay extra for the Accommodation. For example, you may have to pay single, or under-occupancy, supplements.

Date of cancellation	Cancellation Charge
More than 56 days	Loss of Deposit
56 - 35 Days	20% Cost Of Holiday
34 - 15 Days	30% Cost Of Holiday
14 - 8 Days	50% Cost Of Holiday
7 Days or less	100% Cost Of Holiday

Complaints
If you are not satisfied with the Accommodation, you should inform the Accommodation management immediately, in order for them to try to resolve the problem in resort. If the problem is not resolved you should contact our Helpline number (shown on your booking documentation) whilst in resort.
If you are still not satisfied, when you get back home, send a letter to our offices in the UK, within 28 days of returning home. If you have special needs that prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone.
The address to send your letter to is:

Thomas Cook Hotels
2-4 Godwin Street
Bradford
BD1 2ST
Email: customer.relations@thomascook.com

We would point out that failure to follow the above procedures whilst abroad, and/or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier. Any such rights will be reduced or extinguished if, had you followed the above procedures during your Holiday, you or we could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered.
It is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly once the Holiday is over. Your right to claim compensation may also be reduced or extinguished, should any delay in your complaint being notified during or after your Holiday, prevent us from carrying out a proper investigation.
We aim to resolve all complaints ourselves, but if this is not possible your complaint can be considered under a scheme devised by The Travel Association and administered by the Chartered Institute of Arbitrators. We will give you details of this scheme if you ask. The scheme does not apply to claims over £25,000 in total or more than £5,000 a person, or to claims mainly about illness or injury. To take advantage of the scheme you must contact the Chartered Institute of Arbitrators within 9 months of returning from your Holiday.

All rights reserved. No part of this website/view data may be produced, stored in a retrieval system or transmitted, in any form or by any means, without prior permission from Thomas Cook Retail Limited.

Thomas Cook Hotels is a trading name of Thomas Cook Retail Limited. Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB.Registered in England No. 00102630. ABTA No. 48226